A Message From Our President

"Life is about making choices, both good and bad. It’s the bad choices that turn into life’s lessons. Which is what we are all about. For over 15 years we have dedicated our lives to helping people take the first steps towards moving past your struggles and making better choices."
- William 'Bill' Ingram, CSAC, MSW, President, ADETS & Primary Counselor

The PROMISES12 Team


William Ingram

William 'Bill' Ingram, CADC, MSW, President, Prevention & Primary Counselor 

Bill has been a Substance Use Counselor for more than 20 years and is known throughout the region for his innovative style, professionalism and compassionate demeanor in treating those with substance use disorders. His experiences include, DWI assessments, prevention, and treatment, which is his specialty, gender specific treatment, co-ed treatment, substance use treatment with special populations and many years as the on-site supervisor for the qualified professionals in substance use at the Dept. of Social Services.

Bill earned a Master of Social Work degree from the University of South Carolina at Columbia and is certified by the NC Addictions Specialist Professional Practice Board. He merged his love of Substance Use Counseling and Social Work practice which led to the development of PROMISES12 LTD. Bill's specialty is providing services to those with DWI offenses and prevention.



Rebeca Melendez

Rebeca Melendez, MA, LCMHC, LCAS, CCS

Rebeca joined PROMISE12 in October 2024 as a Clinical Director. Rebeca brings almost 30 years of experience in clinical work in substance abuse and mental health. Her roles in the past included substance abuse counselor, therapist, licensed mental health clinician, and program specialist. She has worked in different settings like jail, homeless shelter, residential programs, and outpatient programs. Rebeca has experience working with Hispanic, homeless population, and incarcerated clients.

Rebeca earned her master's degree in counseling at the University of North Carolina at Charlotte (UNCC). She has a license in Addiction (LCAS), and she is a Certified Clinical Supervisor (CCS) in the substance abuse board in the state of North Carolina. Rebeca also has her Licensed Clinical Mental Health Counselor license in the State of North Carolina (LCMHC). Rebeca is very passionate about the work she does and enjoys when people recover. She also loves to help others and see professionals in training grow.



Mae Ingram

Mae Ingram, Administrative Assistant/Office Manager

Mae is one of the founding partners of PROMISES12 LTD and been with the agency since the beginning. She is a native of Ohio and has lived in Charlotte for 30 years. A call or visit to Mae is the first step in the process. She will provide an overview of the program, answer many of your questions, complete the preliminay paper work and get you prepared for your assessment.



Robert Clarke

Robert “Andy” Clarke, CADC, AA

Andy joined PROMISES 12 in January 2025. He is a dedicated professional with over 12 years of experience in the field of substance use and addiction recovery. He graduated from Guilford Technical Community College in with an Associates Degrees in Human Services and an Associate’s Degree in Psychology.

Throughout his career, He has worked in a variety of roles with a strong focus on supporting individuals through their recovery journeys. He is deeply committed to empowering individuals to reclaim their lives and improve their overall well-being. He has also been involved in developing community outreach initiatives to raise awareness about substance use issues and is actively involved in the local recovery community.

Andy specializes in facilitating groups and providing assessments. He has worked closely with interdisciplinary teams, including probation, social workers, and law enforcement, the court system to ensure clients receive comprehensive care tailored to their unique needs.